Privacy Policy

Last updated: 10 August 2016


This policy (together with our Terms of Use and Cookie Policy) sets out the basis on which any personally identifiable information and data (“Personal Data”) we collect from you, or that you provide to us, will be processed by us. This policy applies to our websites, applications, tools, promotions, email communications, log-in accounts and any other services operated by Travelte.ch. Travelte.ch is committed to protecting and respecting your privacy and we make it our highest priority to safeguard the confidentiality of any and all personal details you provide to us. As a visitor or user of Travelte.ch you have the right to know and understand our information privacy practices before providing us with any of your personal details. By using the Travelte.ch you are deemed to consent to our use of your Personal Data in accordance with this policy. Travelte.ch is not intended for children under 13 years of age, and no one under the age of 13 may provide any information to, on or via any Travelte.ch services. We do not knowingly collect Personal Data from children under 13, and if we learn that we have collected or received Personal Data from a child under 13, we will delete that information. It is our policy to post any changes we make to our privacy policy on this page, which we recommend that you visit on a regular basis to check for any changes.

What type of information do we collect?

We collect information provided by you, such as name when you make use of any of our services; for example when you talk to Lewis on Facebook Messenger. We automatically collect certain information passively as a result of your use Travelte.ch services. This information is linked to the device you use to access Travelte.ch’s services and includes your IP address, operating system, browser type, referring URLs, page views, access times and your geographical location. We also collect information provided to us when you connect to Travelte.ch from a third party application, social networking site (such as Facebook or Twitter) or other website (such as a promotion partner).

Use of information

We will use the information we hold about you in the following ways: · to verify your authorization to access certain features; · to enable you to access and use the services you select to receive; · to optimize Travelte.ch and personalize your visits by remembering location, language and currency configurations and possibly previous searches; · for system administration purposes; · to analyze user behavior and trends in order to improve and understand how people use our services; · to generate aggregated sets of non-personally identifiable information in order to inform business decisions; · to contact you: - where you have requested that we do so or to respond to communications you have sent us; - where it is necessary to notify you about changes or updates to our services; - to send confirmations and alerts, notifications or newsletters you have subscribed to, including to your mobile device; - where you have opted-in or as permitted by law, to send you marketing emails from a Travelte.ch address regarding our services or those of our partners. You can opt-out of receiving such emails by clicking the unsubscribe link contained at the bottom of them.

Disclosure of your information

We will never sell your Personal Data to third parties, though we may on occasion share or provide your Personal Data to third parties in accordance with this policy or where we are required to do so by law. We may also disclose your Personal Data if necessary to prevent, detect or prosecute illegal or suspected illegal activities or to prevent other damage or in response to a legal action or to enforce our rights and claims. We may share your information with affiliate companies for use in accordance with this policy and the purposes set out above. We may share your information with select third parties to process your information on our behalf or where necessary in order to deliver the service you have requested. For example, we may disclose your name to trusted third party companies along with other data collected by us to help identify trends and to tailor Travelte.ch and any communications we send to you. We require these third parties (some of which may be based outside of the EEA) to comply strictly with our instructions and we require that they do not use your Personal Data for their own business purposes, unless you have explicitly consented to the use of your Personal Data in this way. Any third parties who access your data in the course of providing services on our behalf are subject to strict contractual restrictions to ensure that your data is protected, and only processed in compliance with applicable data protection/privacy legislation. We may also independently audit these service providers to ensure that they meet our standards. Where we run a promotion in conjunction with a third party we may occasionally agree to share the names of participants with the partner running the competition. Where this is the case, it will be clearly stated in the terms of the promotion and you will be asked whether you consent to the use of your data in that way at the point of entry. We have no responsibility for subsequent use or distribution of email addresses by our partners. Where we direct you to websites of third party travel providers for you to make bookings, we may use your Personal Data to auto-fill selected details within the third party companies website in order to make the booking process easier and more efficient for you. In addition, we may also disclose your Personal Data where necessary in order to enforce our Terms of Use or other agreements, or to a prospective buyer and the ultimate buyer in the event that Travelte.ch itself (or part of our business) is sold. We may also share anonymous aggregated usage information with others.

Data storage

All Personal Data you provide to us is stored on secure servers. At present we have servers from Heroku and Microsoft Azure; the specific servers on which your data is stored will depend on the location from which you access Travelte.ch’s Services. Regardless of location, we ensure that adequate technical and organizational measures are in place to protect the security of your Personal Data. We limit access to your Personal Data to employees who we believe have a legitimate need to come into contact with that information in order to fulfil their role and provide products or services to you. Unfortunately, the transmission of information via the internet can never be completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our websites or other Travelte.ch services; any transmission is at your own risk. Once we have received your Personal Data, we will use strict procedures and security features to try to prevent unauthorized access.

Cookies and tracking tools

We use cookies and tracking tools to collect aggregated usage and demographic information about our users over time. You can find out more about how we use cookies by reading our Cookie Policy.

Third party websites

Travelte.ch sites and services contain links to third party websites. Please be aware that we are not responsible for the privacy practices of such third party websites. When you leave or otherwise cease using Traveltech’s Services, we encourage you to read the privacy statements/policies of each and every third party website that collects personal data from you. In order to provide you with a useful social experience when using Travelte.ch, we may give you the option to export information to third party applications and websites, including social networking sites such as Facebook or Twitter. When exporting such information you may be disclosing your information to the individuals or organizations responsible for operating and maintaining such third party applications and sites and that your information may be accessible by others visiting or using those applications or sites. We do not own or operate the applications or websites that you connect with and you should review the privacy policies of such websites to make sure you are comfortable with the ways in which they use the information you share with them.

Accessing your personal data

In accordance with applicable law, you have the right to find out what Personal Data we hold about you at any time. Where you wish to make such a request, please submit it to lex@travelte.ch with the subject ‘Personal Data Inquiry’. You have the right to ask us not to process your Personal Data for marketing purposes. You can opt-out of receiving any marketing emails by clicking the unsubscribe link contained at the bottom of such emails.

Bot Framework

Our bot, Lewis, is enabled by Microsoft Bot Framework. The Microsoft Bot Framework is a set of web-services that enable intelligent services and connections using conversation channels you authorize. As a service provider, Microsoft will transmit content you provide to our bot/service in order to enable the service. For more information about Microsoft privacy policies please see their privacy statement here: go.microsoft.com. In addition, your interactions with this bot/service are also subject to the conversational channel's applicable terms of use, privacy and data collection policies. To report abuse when using a bot that uses the Microsoft Bot Framework to Microsoft, please visit the Microsoft Bot Framework website at www.botframework.com and use the “Report Abuse” link in the menu to contact Microsoft.

More information

If you have any questions about this policy, please contact us at lex@travelte.ch with the subject ‘Privacy Policy Inquiry’.